Future of Claims Study: COVID-19
Accelerates Claims Automation
The COVID-19
pandemic accelerated our journey toward claims automation, and there’s no
turning back.
The COVID-19
pandemic forced auto insurance carriers to move at lightning speed to ensure
they provided a seamless virtual claims process for their customers. They
did…and customers were pleased.
For the past
several years, the LexisNexis® Risk Solutions Future of Claims study has kept
you updated on the latest trends in claims processing and provided
forward-looking insights on how the industry is progressing toward touchless
claims. This year’s study focuses on the acceleration in virtual claims
processing over the past two years, driven in large part by the influence of
the COVID-19 pandemic.
Key insights
gleaned from what we heard from consumers and auto insurance executives
include:
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