Outlook for auto insurance in 2022
Increasing
damage severity: Insurers should expect higher claims, on average. In modern
cars, sensitive technologies such as cameras and radar are mounted on the
exterior, such as in the bumper. An accident that might have caused minor
cosmetic damage to an older car can leave a modern one undrivable, because of
damage to these sensors. So, not only will claim size grow, but motorists will
require roadside assistance more often to tow their cars.
Additionally,
because people own older cars, on average, it’s more likely that there will be
a breakdown that will initiate a claim.
Roadside
assistance: While it’s not the largest type of claim by amount, roadside
assistance is by far the most common claim by volume, which means that it has
an outsized effect on customer relationships and an auto insurer’s NPS. The
last two years of extremely volatile traffic volume have had an enormous impact
on the towing industry.
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